Importing saved login credentials into a password manager should be smooth and stress free. However, many users encounter the frustrating NordPass import passwords not working issue while trying to migrate data from browsers or other password managers. If your CSV file fails to upload, imported passwords do not appear, or you receive an error message, you are not alone.
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NordPass offers a secure and simple way to import passwords from popular browsers and password management tools. When the import feature does not function properly, it can delay your migration process and interrupt your password security setup. This detailed guide explains the common causes, practical fixes, and preventive steps to ensure a successful password import.
Why Importing Passwords into NordPass Is Important
The import feature allows users to quickly transfer login credentials instead of manually entering them one by one. It helps with:
Migrating from another password manager
Importing saved passwords from Chrome, Firefox, Edge, or Safari
Backing up browser credentials
Setting up NordPass on a new device
When the import tool fails, users often search for solutions using high traffic keywords such as:
NordPass import not working
NordPass CSV import error
NordPass cannot import passwords
NordPass password migration problem
Fix NordPass import issue
Understanding why the problem occurs is the first step toward resolving it.
Common Reasons NordPass Import Passwords Not Working
Incorrect CSV File Format
One of the most common causes of import failure is a mismatched CSV file format. NordPass requires specific column headers such as website URL, username, and password.
If the structure of the CSV file does not match the expected format, the system may reject it or fail to import entries properly.
Corrupted CSV File
If the password export file from your browser or previous password manager is corrupted, NordPass may not be able to read it correctly.
File corruption can happen during download, editing, or transfer between devices.
Unsupported Encoding Format
CSV files saved in incompatible encoding formats may trigger errors during import. This often occurs when files are edited in advanced spreadsheet software.
Outdated NordPass Version
Using an outdated version of NordPass can lead to compatibility issues with the import function.
Browser Extension Conflict
If you are importing through a browser extension, conflicting extensions or outdated browser versions may interfere with the upload process.
Large File Size
A CSV file containing many login entries may slow down the import process or cause it to freeze.
Step-by-Step Solutions to Fix NordPass Import Issue
Verify CSV File Structure
Open the CSV file using a spreadsheet editor and confirm that it contains proper columns such as:
Website or URL
Username or email
Password
Notes if applicable
Remove unnecessary columns and ensure there are no blank header rows. Save the file again before retrying the import.
Re-Export Passwords from Browser
If the file seems corrupted:
Re-export passwords from your browser
Avoid modifying essential fields
Save the file in standard CSV format
A fresh export often resolves formatting or corruption errors.
Save File in Compatible Encoding
Ensure the CSV file is saved in a common encoding format.
If you edited the file in spreadsheet software, try resaving it in plain CSV format without additional formatting.
Update NordPass Application
Make sure you are running the latest version of NordPass:
Update the desktop application
Update the mobile app
Update the browser extension
Software updates frequently fix bugs related to password import and file compatibility.
Clear Browser Cache and Disable Extensions
If importing through the browser extension:
Clear browser cache and cookies
Disable other extensions temporarily
Restart the browser
Then attempt the import again.
Use Desktop App for Import
If the browser extension fails, try importing passwords directly through the NordPass desktop application. Desktop versions often handle larger files more efficiently.
Split Large CSV Files
If your CSV file contains many entries, divide it into smaller files and import them separately. This reduces processing load and prevents freezing.
Check Internet Connectivity
Although CSV import is primarily local, NordPass still needs internet access to sync imported passwords to the cloud. Ensure your internet connection is stable.
Reinstall NordPass
If the import passwords not working issue continues:
Uninstall NordPass completely
Restart your device
Install the latest version
Retry the import
Reinstallation clears hidden bugs and restores default configurations.
Importing from Specific Browsers
Importing from Chrome
Export passwords as CSV
Verify the file format
Import through NordPass desktop app
Importing from Firefox
Ensure the export process completed successfully
Remove blank rows in the CSV file
Confirm column structure
Importing from Another Password Manager
Different password managers use varying CSV formats. You may need to adjust column headers to align with NordPass requirements.
Preventing Future Import Errors
Keep a Backup Copy
Always keep a secure backup of your exported password file before editing or importing.
Avoid Excessive Editing
Editing core columns like URL or password can create formatting conflicts.
Maintain Updated Software
Regular updates ensure compatibility with import tools.
Disable Security Conflicts
Temporarily disable interfering extensions, antivirus, or firewall settings during import.
Is NordPass Import Secure
NordPass uses zero-knowledge architecture and end-to-end encryption.
This ensures:
Imported passwords are encrypted before storage
Only you can access your vault
Sensitive data remains protected
Import failures are technical problems and do not compromise password security.
When to Contact NordPass Support
If you have tried all troubleshooting steps and NordPass import passwords not working still persists:
Capture screenshots of the error
Mention file size and format
Provide device details and app version
Contact official support for assistance
Support teams can provide updated templates or identify account-related issues.
Why Import Issues Are Usually Temporary
Most NordPass import problems are caused by:
Incorrect CSV formatting
File corruption
Outdated applications
Browser conflicts
These issues are typically easy to fix and do not result in permanent data loss if backups are maintained.
Final Thoughts
Facing the NordPass import passwords not working issue can delay your transition to a secure password manager. However, the problem is usually linked to CSV formatting errors, outdated software, corrupted files, or browser conflicts.
By verifying file structure, re-exporting passwords, updating NordPass, clearing browser cache, splitting large files, and using the desktop application, you can successfully complete your password migration.
A smooth import process ensures centralized password storage, stronger cybersecurity, and easier login management across devices. Keeping your software updated and maintaining properly formatted files guarantees a seamless NordPass setup experience.